Capital Automotive Equipment Ltd. ("CAEL," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, place an order, request financing, contact us, or otherwise interact with our business.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, request a quote, create an account, submit a form, or contact us, we may collect:

• Name
• Company name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information
• Order history
• Customer service communications

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referring websites
• Website usage data

Financing Information

If you apply for financing through a third-party financing provider, we may receive limited information regarding the status of your application.

Financial information submitted to financing companies is governed by the privacy policies of those financing providers.

2. How We Use Your Information

We may use your information to:

• Process orders and payments
• Arrange shipping and delivery
• Provide customer support
• Respond to inquiries
• Verify transactions
• Prevent fraud
• Improve our website and services
• Send order updates and service notifications
• Comply with legal obligations
• Facilitate financing applications
• Conduct internal business operations

3. Marketing Communications

With your consent, we may send:

• Promotional emails
• Product announcements
• Special offers
• Company updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send transactional communications regarding orders, warranties, support requests, or account activity.

4. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Pixels
• Analytics tools
• Similar tracking technologies

These technologies help us:

• Improve website functionality
• Analyze website traffic
• Measure advertising performance
• Personalize user experiences

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Third-Party Services

We may share information with trusted third-party service providers including:

• Payment processors
• Shipping carriers
• Freight companies
• Financing providers
• Website hosting providers
• Analytics providers
• Marketing platforms
• Customer service software providers

These providers are authorized to use personal information only as necessary to perform services on our behalf.

6. Payment Information

Payment transactions are processed through secure third-party payment processors.

CAEL does not store complete credit card numbers or sensitive payment credentials on its servers.

Payment processing providers maintain their own privacy and security practices.

7. Financing Applications

If financing is offered, financing applications are processed by independent third-party lenders.

CAEL does not control the privacy practices of financing companies.

Customers should review the lender's privacy policy before submitting financing information.

8. Sharing of Information

CAEL does not sell customer personal information.

We may disclose information when necessary:

• To fulfill orders
• To process payments
• To arrange shipping
• To comply with legal obligations
• To respond to lawful requests from government authorities
• To protect our legal rights
• To prevent fraud or unauthorized activity

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Fulfill warranty obligations
• Maintain business records
• Comply with legal requirements
• Resolve disputes

Retention periods may vary depending on applicable legal and regulatory requirements.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of internet transmission or electronic storage is completely secure.

Accordingly, CAEL cannot guarantee absolute security of information transmitted to or stored on our systems.

11. Children's Privacy

Our website and products are intended for adults and businesses.

We do not knowingly collect personal information from individuals under the age of 13.

If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

12. Your Privacy Rights

Depending on your location, applicable laws may provide rights including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Objection to certain uses of information
• Withdrawal of consent where applicable

To exercise these rights, please contact us using the information provided below.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" signals.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to them.

14. International Users

If you access our website from outside Canada or the United States, your information may be transferred to, stored in, and processed in jurisdictions where privacy laws may differ from those in your country.

By using our website, you consent to such transfers.

15. Policy Updates

CAEL reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to our website.

The "Last Updated" date will indicate when revisions were made.

16. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

Capital Automotive Equipment Ltd.

Email: Help@capitalautoequipment.com

Website: caelequipment.com